FAQEverything and always is clear probably just for lazy people. We have tried to answer in detail to the most popular questions asked by “Taxovichkof "customers when processing an order. If you have not found ready answer to your question, you can also get additional information about the company’s work on request by sending a message to the administrator.
- Why do I need to register in my account?
To save the entire history of your trips
- Can I go with a child without a child safety seat?
According to the traffic rules, children must travel in the car only in child safety seats. Company "TaxovichkoF" provides them absolutely free of charge.
- Is it possible to order a car with a child safety seat?
Yes. When making an order, tell the operator the age of the child, and we will choose an appropriate child safety seat.
- Can I take the newspapers and magazines from the taxi?
Of course! You can take along fresh press, absolutely free of charge.
- What if I forget my things in the car?All information about things forgotten by passengers is passed to the operator, so in order to return lost documents, mobile devices or other items, please call us on the phone and describe your property.
- Where will the car be waiting for me if I live far in the backyard?The taxi will come as close as possible to the address indicated by the client.
- I booked a meeting at the airport, but the flight is delayed. What should I do?If the flight is delayed for the reasons beyond your control, you can edit the terms of the order by calling the "TaxovickoF" operator on the phone. The taxi will come later.
- How can I book a taxi to the airport for my friends?To create such an order, the operator will need the following information:
- Date of arrival
- City of departure
- Flight number
- Phone number of the arriving passenger
- Approximate amount of luggage
- How early should I book a taxi to the airport or to the station?A trip to the airport or railway station is usually associated with strict time restrictions. In order to get to the plane or the train in time, please inform us about your order as early as possible. Remember that the recommended time of arrival at the airport is two hours before the departure, at the train station – one hour before the train departure.
- How far in advance should I book a taxi if I plan a trip around the city?Usually, it takes about 7 minutes for our driver to arrive at your place after your call. However, you can also book the car an hour, a day, a week or a month in advance if you want to plan the trip from the beginning until the end. All you need is to set the desired date and time of arrival of the taxi driver. In rush hour, as well as during pre-holiday days, it may take the driver longer to reach your pickup address!
- How can I place an hourly order?
Please contact the operator to make an hourly reservation. An hourly taxi rental is provided with all car classes, 24 hours a day.
- What should I do if the driver doesn't have change?Do not worry! If the driver doesn't have a change, he will exchange the money himself.
- What if the driver asks for more money?If the taxi fare requested by the driver exceeds the one that was announced while making the order, please contact the operator – the situation will be resolved as soon as possible.
- Do the drivers know the city well?
"TaxovichkoF" drivers are professionals with extensive experience in driving cars. They perfectly know the city and all of its features. Moreover, each car is equipped with a GPS-navigator, which will not allow anyone to get lost even in an unfamiliar place.
- Can I ask the driver to drive me in my car?
Yes, this service is called "Designated Driver". If you are tired, do not feel well or have drunk a little, you should not drive. Call "TaxovichkoF", and we will send a professional driver who will take you home by your own car.
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